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How to make payment for my order?
We accept the Visa credit, Master Card, Paypal for online payment.
My payment was successful, but it did not get any order confirmation. Help!
Once payment is successful, an automated email confirmation will be sent to you. Kindly check your spam and junk folder as well. If there is no email received, kindly contact us at cs@ikonex-online.com or via Whatsapp +852 6906396 to check further.
I couldn't processd with the payment and my order status is "pending". How can I proceed?
Kindly contact us via email cs@ikonex-online or whatsapp +852 69063960. Our custom service will assist your shortly.
When will a certain product sale / promotion last?
For seasonal sale it will be available for a certain period and it will end at anytime. Grab it fast before it is gone! if you would know more any promotional offer, please sign up our E-newsletter, we will updating all the news recently.
How do I apply my voucher code?
After clicking ''View Cart'', there will be a “Voucher Code” box on the right side under Order Summary. You may then enter voucher code there and click “Apply'' before checkout.
Why is my voucher code not working?
If the code that you apply is correct and it is showing invalid, kindly email us at cs@ikonex-online.com or contact us via whatsapp +852 69063960 before making any payment.
How many voucher codes can I apply oper order?
Only one voucher code can be applied per order.