Frequently Asked Questions

Collapsible content

How do I place an order?

Choose an iPhone case that’s compatible with your iPhone model.
Click on the "Customize" button or select from our pre-existing designs.
Upload your design or select one from our range.
Adjust your design’s positioning as desired.
Add the case to your cart and proceed to checkout.
Fill in your billing and shipping information, and complete your order.

Here are the artwork requirements for print on demand services, as inferred from multiple resources:

Size: The size of your artwork file should match the print area of the product you're designing. This will depend on the specifics of the product, so it's recommended to check each product's size guide on the print on demand platform you are using.

DPI (dots per inch): Generally, a DPI of 300 is recommended for optimal print quality. This would mean that for each inch of the printed area, your design has 300 dots (or pixels) of detail. However, insufficient DPI can lead to blurred or pixelated prints.

: Print-on-demand artwork should ideally be in a lossless format, such as PNG or TIFF. These formats preserve all the original data of the image, ensuring the best visual results when printed. JPEGs can also be used but tend to lose quality each time they are saved.

Color Mode
: The artwork's color mode should preferably be set to RGB. Even though prints are typically done in CMYK color mode, RGB has a wider range of colors and most print-on-demand platforms automatically convert RGB to CMYK.

Please note that it's critical to check the specific requirements of the print-on-demand service you're utilizing, as these can vary.

Can I place a bulk order for multiple products?

Yes, you can! Add the desired items to your cart and proceed to checkout. If you need assistance or special pricing for large orders, please contact our customer service team.

Do I need to create an account to place an order?

While creating an account is not mandatory, it does offer benefits such as faster checkout and keeping track of your orders.

Can I modify or cancel my order after it’s been placed?

We process orders quickly to ensure fast delivery. You can make changes or cancel your order within 1 hour after placing it. Contact our customer service team for assistance.

Do you offer expedited shipping options?

Yes, we do offer expedited shipping for an additional cost. Please choose the appropriate shipping option during checkout.

How do I check my order status?

After placing an order, you will receive an email confirmation with an order number. You can use this order number to track your order's progress through our website if you have an account with us.

Can I place an international order?

Yes, we do accept international orders. Please make sure to provide accurate shipping information during checkout to avoid delays.

What payment methods do you accept?

We accept major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept online payment options such as PayPal.

Is my payment information secure?

Yes, your payment information is fully secure. We use industry-standard encryption and secure payment gateways to ensure the confidentiality of your personal data.

Can I combine multiple orders into one shipment?

Unfortunately, we are unable to combine multiple orders into a single shipment. Each order is processed and shipped individually.

Should you have any concerns or questions that haven't been covered in this FAQ, feel free to reach out to our customer service. We are always happy to help you. Enjoy shopping with Coooolprintz!

Whatsapp Chat with us