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How long will it take to get my order?

Our production 2-3 working days plus delivery duration, Hong Kong: 3 days, Asian countries< 3-5 days, European: 10 days, North America 8-10 days

How to return the gift if it is broken during delivery?

For details, please contact our custom servies, whatsapp: 852 69063960 or email: cs@ikonex-online.com 7 x 24 services, our team will help help to fix it shortly.

Can I come to your studio to self collect my parcel?

Due to to COVID-19 issue, Self collect our our studio is not available now.

How Can I make changes to my order or cancel it?

You can cancel by logging in into your Printcious account. Go to ‘My Orders' and cancel button will be under the ‘Status' section. However, this is only applicable for ‘Pending' orders only.

I haven't received my tracking number, Can you provide me the tracking number?

You will receive an email with the tracking number after we ship your item. Please click directly on the link in the email to track your shipment.

I've placed an order and already made the payment, but it says "Pending" when I check its status. What's happen?

Your payment might not been updated or the payment has failed. If you have already made the payment, please send the proof of payment to payment@ikonex-online.com or whatsapp our custom services team +852 69063960

I've missed a promotional campaign for a recent order i placed, Can I still enjhoy the offer?

Unfortunately, we are unable to change the discount voucher once the order has been placed.

Can I edit my design again?

Absolutely. Please contact our customer service immediately through Whatsapp 852 69063960 or email us at cs@ikonex-online. We cannot change the design once the item is processed.

How Can I change my delivery address?

Please directly email us at cs@ikonex-online.com or whatsapp 852 69063960 to change your address. We are no longer be able to change the address if the item is in the process of delivery.

How Can I check my order status?

You can check your status by clicking your username at the top right corner of the page and choose ‘My Orders'.

I had placed an order last week. Why I still haven't received my item until today?

Your order will be processed once we receive the payment within 2-3 working days (depending on the shipping locations, Asian: 3-7 days, European: 7-10 days, North America: 8-11 days) which exclude Saturday, Sunday and public holidays.

Can I exchange my item to new size or color?

As our products are made to order, therefore we do not accept returns for size changes.