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Q4: How canb I track my order online?

A4: Your shipment notification will provide a link allowing you to track your item on the postal service site. You may also track your order online at by clicking on “Order Status” at the upper right of our home page. It will provide you with information on the status of your order.

Q5: Can I send my order gift to an address other thgan my billing address?

A5: Enter your desired address in the shipping address section if you want to send a gift to someone else. If your shipping address is the same as your billing address, simply put a tick in the checkbox labeled “Shipping same as billing address”.

Q6: Can I Ship my parcel to PO Box?

A6: We do not ship to PO Box, APO & FPO addresses.

Q7: How long does it take before my order gets shipped?

A7: We are aiming to have your order dispatched from our facility within 1-3 business days. However, please bear with us in case we are spending extra time in checking / perfecting your items, particularly during the peak season around end of the year.

Q8: How will I receive my refund?

A8: All refunds will be processed via the original payment method. Please note the cost of the shipping for the return is the expense of the customer and will not be included in the refund.