A1 A custom printed rock slate is a beautifully crafted stone product that allows you to commemorate your beloved pet. Each slate can be personalized with images, names, dates, and heartfelt messages.
Q2 How do I create my own custom slate?
A2 Creating your own slate is simple! Just follow these steps:
1: Choose your slate size and shape.| 2: Upload your favorite photo of your pet 3: Add a name, dates, and any special message. 4: Preview your design and place your order!
Q3 What sizes and shapes are available?
A3 We offer various sizes and shapes, including rectangular and squared slates, to accommodate different preferences. Check our product page for specific dimensions
Q4 What materials are the slates made from?
A4 Our slates are made from high-quality, durable natural stone, ensuring that your memorial withstands the test of time while beautifully showcasing your design.
Q5 How long does it take to receive my order?
A5 Typically, orders are processed within 1-3 business days. Shipping times vary based on your location, but you can expect delivery within 7-14 business days after processing.
Q6 Can I change my design after placing an order?
A6 Once an order is placed, we begin processing it immediately. If you need to make changes, please contact us within 24 hours of your order to see if we can accommodate your request.
Q7 What if my slate arrives damaged?
A7 We take great care in packaging our products, but if your slate arrives damaged, please contact us within 48 hours of delivery. Provide photos of the damage, and we will arrange for a replacement.
Q8 Can I return or exchange my slate?
A8 Because our slates are personalized, we cannot accept returns or exchanges unless there is a manufacturing defect or damage during shipping. Please review your design carefully before placing your order.
Q9 Do you offer gift options?
A9 Yes! Our slates make perfect gifts for pet lovers. You can select gift wrapping options during checkout to add a special touch.
Q10 How can I contact customer support?
A10 If you have any further questions or need assistance, please reach out to our customer support team via the contact form on our website or email us at support@petzylover.com. We're here to help!
If you have specific questions or need help with a topic that isn't covered in the FAQ, please share the details here, and I'll do my best to assist you!
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