Frequently Asked Questions
Collapsible content
Q1 What types of customized gifts do you offer?
A1 We offer a variety of personalized gifts, including engraved pet tags, custom pet portraits, and personalized pet accessories.
Q2 Can I customize a gift for any occasion?
A2 Yes! Our customized gifts are perfect for birthdays, holidays, anniversaries, and special celebrations.
Q3 How do I place a customized gift order?
A3 You can place an order directly on our website by selecting the customization options for the product you choose.
Q4 What information do I need to provide for customization?
A4 Typically, you'll need to provide details like names, photo, dates, or any specific design requests based on the product.
Q5 Is there an additional cost for customization?
A5 Yes, customized items may have an additional fee depending on the type of personalization requested.
Q6 How long does it take to create and ship customized gifts?
A6 Custom gifts usually take 1-2 business days to process, plus 7-10 days standard shipping time.
Q7 Can I see a preview of my customized gift before I order?
A7 Depending on the product, we may provide a digital mock-up for your approval before finalizing the order.
Q8 What if I need to make changes to my order after it's placed?
A8 Please contact us as soon as possible. Changes can be made if the order has not yet been processed.
Q9 Do you offer bulk customization for events or corporate gifts?
A9 Yes, we can accommodate bulk orders for events. Please reach out to us for special pricing and options.
Q10 What if I receive a damaged or incorrect customized item?
A10 If you receive a damaged or incorrect item, please contact our customer support within 14 days for a replacement or refund.