We accept all major payment methods to make checkout as easy as possible:

• 💳 Credit & Debit Cards — Visa, Mastercard, American Express
• 🅿️ PayPal — pay securely with your PayPal account
• 📱 Apple Pay — one-tap payment on Apple devices
• 🤖 Google Pay — one-tap payment on Android devices
• 🛍️ Shop Pay — fast checkout with saved details
• 🏦 Bank Transfer — available for bulk orders only, contact us

All payment methods are processed through Shopify's secure PCI-compliant payment gateway. Your payment details are fully encrypted and protected at all times.

Yes — completely safe. Here is how we protect your payment:

• 🔒 Our website runs on SSL encryption — look for the padlock in your browser
• 🛡️ All payments processed through Shopify's PCI-DSS compliant gateway
• 🚫 We never store your card details on our servers
• 🔐 All transactions are encrypted end-to-end
• ✅ 3D Secure authentication supported for extra protection

Foto Slate Express never has access to your full card number. Your financial information goes directly through Shopify's secure payment system.

Our store is priced in USD (US Dollars). You can change the displayed currency using the currency selector at the top of our website to see estimated prices in your local currency.

Important to note:

• 💵 Final charges are processed in USD
• 🏦 Your bank or payment provider handles the currency conversion
• 💱 Exchange rates and any conversion fees are determined by your bank
• 🧾 Your bank statement will show the charge in USD

Yes. You will receive:

• 📧 Order confirmation email — sent immediately after checkout with your order summary
• 🧾 Payment receipt — included in your confirmation email
• 📋 Formal invoice — available on request for business or tax purposes

If you need a formal invoice for business expense claims or tax purposes, please contact us with your order number and business details and we will issue one within 1 business day.

Applying your discount code at checkout is simple:

1. Add your custom rock slate product to cart
2. Click Proceed to Checkout
3. Look for the "Discount Code" or "Gift Card" field
4. Enter your code exactly as received
5. Click Apply — your discount is deducted instantly

Important reminders:

• ⚠️ Only one discount code can be applied per order
• ⚠️ Codes must be applied before completing payment
• ⚠️ Codes cannot be applied retroactively after an order is placed
• ⚠️ Some codes may have minimum order values or expiry dates

If your payment is declined, please try the following steps:

1. ✅ Double-check your card details — number, expiry date, and CVV
2. ✅ Check your billing address matches your card records
3. ✅ Try a different payment method — PayPal, Apple Pay, or another card
4. ✅ Contact your bank — some banks block international transactions by default
5. ✅ Try a different browser or device — sometimes a technical issue causes the problem

If the problem persists after trying the above, please contact us via Live Chat, WhatsApp, or email and our team will assist you directly.

Instalment payment options may be available depending on your region and payment method. For example:

• 🛍️ Shop Pay Instalments — available in selected regions
• 🅿️ PayPal Pay Later — available in selected countries
• 💳 Credit card instalment plans — offered by some banks directly

Check at checkout to see which instalment options are available for your location. If no instalment option appears, it is not currently available in your region.

As all our products are custom Print-on-Demand — made specifically for you — we are unable to offer refunds for change of mind. Each piece is unique and cannot be resold.

However, refunds are available in these situations:

• ✅ Your order arrives physically damaged
• ✅ There is a printing defect caused by our production process
• ✅ You received the wrong item
• ✅ Your order is confirmed lost in transit

For full details please visit our Returns & Exchanges FAQ page.

If your refund is approved, here is the processing timeline:

StepTimeframe
✅ Refund approved by our teamWithin 1 business day
🏦 Refund processed to payment method3 – 5 business days
💳 Appears on credit card statement5 – 10 business days
🅿️ Appears in PayPal account3 – 5 business days

Total time from approval to funds received: typically 5 – 10 business days depending on your bank or payment provider. We will notify you by email as soon as the refund is processed on our end.

Double charges are extremely rare but can occasionally occur due to a payment processing timeout. Here is what to do:

1. 📧 Check your email — if you received two order confirmation emails, two orders were placed
2. 💳 Check your bank statement — sometimes a pending charge disappears within 24–48 hours without action
3. 📋 Contact us immediately with your name, email address, and the last 4 digits of your card

If a genuine double charge has occurred, we will investigate and issue a full refund for the duplicate charge within 1 business day. We take billing accuracy very seriously.