FAQ-Product
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Q1 What types of customized products do you offer?
A1 We offer a range of customized products including Night Lights, Rock Slates, and Acrylic Clocks that can be personalized to fit your unique style.
Q2 How do I customize my Night Light?
A2 You can customize your Night Light by selecting the design, size, and adding personalized text or images during the ordering process on our website.
Q3 What materials are used in the Rock Slate products?
A3 Our Rock Slates are made from high-quality natural slate, ensuring durability and a unique look for each piece.
Q4 Can I choose the design for my Acrylic Clock?
A4 Yes! We offer various design templates for our Acrylic Clocks. You can also provide your own artwork or photo for a completely personalized look.
Q5 Is there an additional charge for customization?
A5 Yes, customized items may incur an additional fee based on the complexity of the design and personalization requested.
Q6 How long does it take to receive my customized product?
A6 Customized products typically take 1-2 business days for processing, plus standard shipping time. We strive to get your order to you as quickly as possible.
Q7 What if I want to change my customization after placing an order?
A7 If you wish to make changes, please contact us immediately. We can accommodate changes if the order hasn't been processed yet.
Q8 Are the Night Lights safe for children?
A8 Yes, our Night Lights are made from child-safe materials and are designed with safety in mind. But we suggest
Q9 What if my customized product arrives damaged or incorrect?
Q9 If you receive a damaged or incorrect item, please contact our customer service within 15 days for a replacement or a refund.
Q10 Can I order customized products in bulk for events?
A10 Yes, we offer bulk ordering options for events. Please contact us for special pricing and arrangements.