Frequently Asked Questions
Learn everything about our Rock Slate Photo, Slate Clock, and Colouring Mandala Kit — materials, sizes, durability, and what makes each piece truly special.
About Products Information
What exactly is a custom rock slate photo?
A custom rock slate photo is your favourite memory, portrait, or image permanently UV-printed onto a piece of natural stone slate. Unlike paper prints or canvas, rock slate is a real piece of nature — with genuine weight, texture, and presence that makes every piece feel like a true keepsake, not just a decoration.
Every slate is unique. Because it is a natural stone, no two pieces have exactly the same grain or texture — which means your piece is genuinely one of a kind, just like the memory it holds.
What makes rock slate better than canvas or paper prints?
Here is why rock slate outlasts and outperforms every alternative:
📄 Paper Print
- ❌ Fades within 2–5 years
- ❌ Tears, warps, and yellows over time
- ❌ Not waterproof — ruined by moisture
- ❌ Feels temporary and fragile
- ❌ No premium feel or display presence
🖼️ Canvas Print
- ⚠️ Lasts 5–10 years with careful handling
- ⚠️ Can fade with prolonged sunlight exposure
- ❌ Not waterproof — absorbs moisture
- ❌ Can sag, stretch, or warp over time
- ⚠️ Looks nice but lacks weight and substance
🪨 Rock Slate — Why It Wins
- ✅ Lifetime durability — natural stone does not age or degrade
- ✅ Fade resistant — UV-cured inks stay vivid for decades
- ✅ Waterproof — safe to wipe clean with a damp cloth
- ✅ Scratch resistant — hard cured surface handles everyday life
- ✅ Permanently printed — ink bonds directly into the stone, cannot peel or flake
- ✅ Real weight and presence — feels premium, displays beautifully
- ✅ Every piece is unique — natural stone grain means no two slates are identical
- ✅ Eco-friendly — natural material, solvent-free UV inks, zero VOC emissions
Rock slate does not warp. It does not fade. It does not crack with age.
It simply exists — beautifully and permanently.
What is UV printing and why do you use it?
UV printing is the most advanced method for printing on natural surfaces like rock slate. Here is why we chose it:
- 🔗 Permanently bonded — ink fuses directly into the stone, cannot peel or flake
- 🛡️ Scratch resistant — hard cured surface withstands everyday handling
- ☀️ Fade resistant — UV-cured inks stay vivid for decades
- 💧 Waterproof — safe to wipe clean with a damp cloth
- 🌿 Eco-friendly — solvent-free, zero VOC emissions
- ❄️ Cold process — no heat used, stone integrity is fully preserved
UV printing is not just good for slate — it is the only method that works properly on natural stone.
What is a Slate Clock?
Our Slate Clock combines a real natural stone slate with a high-quality quartz clock mechanism — and your personalised photo, design, family name, or custom artwork printed directly on the face.
- ✅ Functional precision quartz movement
- ✅ Accurate to within seconds per day
- ✅ Requires 1 x AA battery (not included)
- ✅ Battery life approximately 12–18 months
- ✅ Available in multiple sizes
- ✅ Ready to hang straight out of the box
It is both a beautiful timepiece and a meaningful personalised keepsake. Perfect for housewarmings, weddings, and anniversaries.
What is the Colouring Mandala Slate Kit?
Our Colouring Mandala Slate Kit is a unique creative and wellness product — a natural rock slate pre-printed with a beautiful mandala outline design, ready for you to colour in at your own pace.
Each kit includes:
- 🪨 1 x natural rock slate with pre-printed mandala outline
- 🎨 1 x set of 12 acrylic colours
- 📋 Simple step-by-step instruction guide
Everything is included in the box — just open and create. Perfect for:
- 🧘 Stress relief and mindfulness
- 🎯 Focus and concentration training
- 🎁 A unique and relaxing gift for adults and teens
- 🏠 Leisure activity at home
No artistic experience needed — just enjoy the process.
What sizes are available for rock slate photo prints?
We offer a range of sizes to suit different spaces, budgets, and occasions:
SizeBest For
10 × 15 cm Desk display, small gift
15 × 20 cm Tabletop or small wall display
20 × 25 cm Standard wall piece
30 × 40 cm Statement wall display
Custom sizes are available for bulk and corporate orders. Please contact us before ordering to discuss custom sizing options.
Does the colour on the slate look exactly the same as on my screen?
Not exactly — and this is completely normal. Colours on natural stone slate will appear slightly different from your screen due to:
- The natural dark tone and texture of the slate surface
- Screen brightness and colour calibration differences
- The UV ink curing process on stone
Colours tend to appear slightly deeper and richer on slate compared to a bright digital screen. This natural quality is part of what makes each piece unique and beautiful. Our team always optimises your image specifically for slate printing before production begins.
Is the slate product safe to display at home?
Yes — completely safe. Here are the key safety facts:
- ✅ UV printing inks are non-toxic and fully cured before shipping
- ✅ Slate edges are smoothed during production for safe handling
- ✅ All pieces come with a pre-attached hanging fixture for secure wall mounting
- ✅ Can also be displayed using a small easel stand (available as add-on)
- ⚠️ As with any stone product, pieces are solid and heavy — we recommend secure wall mounting for larger sizes
- ⚠️ Adult supervision recommended around very young children
How do I care for and clean my rock slate photo?
Caring for your slate print is simple:
✅ Do
- Dust with a soft dry cloth
- Wipe gently with a slightly damp cloth
- Display indoors
- Mount securely using hanging fixture
❌ Avoid
- Harsh chemical cleaners
- Soaking in water
- Prolonged direct sunlight
- Dropping or knocking
With proper care, your rock slate photo will remain vivid and beautiful formany years — even decades.
Can I order a rock slate photo as a corporate or bulk gift?
Absolutely! Rock slate photos make impressive and memorable corporate gifts. We welcome bulk orders for:
- 🏢 Corporate gifting and branding
- 💒 Wedding favours and table gifts
- 🎓 School prizes and graduation gifts
- 🎉 Event giveaways and charity campaigns
- 🛍️ Online resellers and wholesale buyers
Bulk pricing is available for orders of 10 pieces or more. Each piece can have a unique individual design — perfect for personalised corporate gifts where every recipient gets something made just for them.
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Promotion & Discounts
Read moreSave more with our new member discount, seasonal sales, and Mini-Game Challenge. Discover all the ways to get the best deal on your personalised order.
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Ordering
Read moreEverything you need to know about placing your order — from uploading your photo to checkout. Simple, fast, and personalised just for you.
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Products information
Read moreLearn everything about our Rock Slate Photo, Slate Clock, and Colouring Mandala Kit — materials, sizes, durability, and what makes each piece truly special.
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Our designs
Read moreFrom personal photos to AI art styles, watercolour effects, and custom illustrations — discover how we turn your image into a one-of-a-kind masterpiece printed on natural stone.
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Production & Processing
Read moreEvery piece is handcrafted in our Hong Kong studio in just 2 business days. Learn how your order goes from photo upload to a finished, quality-checked slate ready to ship.
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Delivery & Shipping
Read moreWe produce your order in just 2 business days and ship worldwide from Hong Kong. USA 11–13 days · Europe 10–12 days · Asia 8–11 days. Fast, fully tracked, door to door services.
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Shipping Surcharge Update
Read moreOil prices are rising. We are absorbing half the cost ourselves. A temporary surcharge applies to orders under USD 40. Here is exactly what you need to know.
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Billing & Payment
Read moreWe accept all major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay. Fast, secure, and protected. Find answers to all your payment questions here.
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Returns & Exchanges
Read moreAll products are custom Print-on-Demand However, damaged or defective items are fully covered. Your satisfaction is our priority.
Let's Work Together
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Work with designers
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Work with Resellers
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Work with Suppliers
Read moreWe are always looking for new and exciting products. If you have something that suits our brand, fill in our supplier form and we will get back to you shortly.