Frequently Asked Questions
New member? Get 10% off instantly. Feeling lucky? Win up to 30% off with our Mini-Game. Find out how to save more on every order.
About Promotion & Discounts
How do I get my new member 10% discount?
Welcome to the family! Getting your 10% new member discount is simple:
- Scroll to the email subscribe box on our homepage
- Enter your email address and click Subscribe
- Check your inbox — your 10% discount code arrives instantly
- Apply it at checkout on your first order
No catch. No minimum spend. Just a genuine thank you for joining us.
Can I win a bigger discount with the Mini-Game Challenge?
Absolutely! If 10% is not enough, try your luck with our Mini-Game Challenge — where you can win an instant discount of up to 30% off your order.
- 🎮 Free to play — no purchase required
- ⚡ Instant discount code delivered immediately
- 🔄 New challenges added regularly
- 🏆 Maximum discount: 30% off
Look for the "Try Your Luck" banner at the top of our homepage to play.
Can I use my new member 10% discount AND a Mini-Game discount together?
Onlyone discount codecan be applied per order. We recommend using whichever code gives you the biggest saving. If you won 20% or 30% from the Mini-Game, use that one — it beats the 10% new member code. Save your member code for your next order if needed.
Do you run seasonal sales and promotions?
Yes! We love rewarding our customers throughout the year. We run special promotions for:
- 🎄 Christmas & New Year
- 💝 Valentine's Day
- 👩 Mother's Day & Father's Day
- 🐣 Easter
- 🛍️ Black Friday & Cyber Monday
- 🎂 Our store anniversary
Subscribe to our emails and follow our social media to be the first to know about every sale.
Where do I find the latest promo codes?
ChannelWhat You Get📧 Email NewsletterExclusive codes + early access📸 InstagramFlash sales + giveaways👍 FacebookPromotions + Mini-Game alerts🎵 TikTokFun challenges + discount reveals🌐 Website BannerLatest active promotions
How do I apply a discount code at checkout?
Applying your discount is easy:
- Add your custom rock slate photo product to cart
- Proceed to Checkout
- Look for the "Discount Code" field
- Enter your code and click Apply
- Your discount is deducted from the order total instantly
Please note: discount codes must be applied before completing payment — they cannot be applied retroactively after an order is placed.
My discount code is not working — what should I do?
If your code is not working, please check the following:
- ✅ The code is entered exactly as received — no extra spaces
- ✅ The code has not expired
- ✅ Only one code is being applied at a time
- ✅ The code applies to the products in your cart
- ✅ The minimum order value (if any) has been met
Still not working? Contact us via Live Chat, WhatsApp, or Email with your code and we will fix it for you within 12 hours.
Do you offer a referral programme or loyalty rewards?
Not at this stage — but it is on our roadmap and we are working towards it. For now, the best ways to save are our Mini-Game Challenge (up to 30% off), new member discount (10% off), and our regular seasonal promotions.
Subscribe to our emails to be the first to hear when our loyalty programme launches.
Can I get a discount for ordering multiple products?
Yes! For orders of 10 pieces or more, bulk pricing discounts are available. The more you order, the better the price per piece. This is ideal for:
- 🎁 Corporate gifts
- 💒 Wedding favours
- 🎓 Graduation gifts
- 🎉 Event giveaways
Contact us directly for a custom bulk order quote before placing your order.
Can I get a discount if I missed a sale or promotion?
Unfortunately we are unable to apply past promotional prices to orders placed outside of the promotion period. However here is what we recommend:
- 📧 Subscribe to our emails — get notified before the next sale starts
- 🎮 Play the Mini-Game — win up to 30% off anytime, not just during sales
- 📱 Follow our social media — flash sales are announced there first
- 🔔 Check the announcement bar on our homepage for active promotions daily
Frequently Asked Questions
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Promotion & Discounts
Read moreSave more with our new member discount, seasonal sales, and Mini-Game Challenge. Discover all the ways to get the best deal on your personalised order.
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Ordering
Read moreEverything you need to know about placing your order — from uploading your photo to checkout. Simple, fast, and personalised just for you.
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Products information
Read moreLearn everything about our Rock Slate Photo, Slate Clock, and Colouring Mandala Kit — materials, sizes, durability, and what makes each piece truly special.
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Our designs
Read moreFrom personal photos to AI art styles, watercolour effects, and custom illustrations — discover how we turn your image into a one-of-a-kind masterpiece printed on natural stone.
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Production & Processing
Read moreEvery piece is handcrafted in our Hong Kong studio in just 2 business days. Learn how your order goes from photo upload to a finished, quality-checked slate ready to ship.
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Delivery & Shipping
Read moreWe produce your order in just 2 business days and ship worldwide from Hong Kong. USA 11–13 days · Europe 10–12 days · Asia 8–11 days. Fast, fully tracked, door to door services.
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Shipping Surcharge Update
Read moreOil prices are rising. We are absorbing half the cost ourselves. A temporary surcharge applies to orders under USD 40. Here is exactly what you need to know.
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Billing & Payment
Read moreWe accept all major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay. Fast, secure, and protected. Find answers to all your payment questions here.
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Returns & Exchanges
Read moreAll products are custom Print-on-Demand However, damaged or defective items are fully covered. Your satisfaction is our priority.
Let's Work Together
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Work with designers
Read moreLove creating? Join our design team and earn commission on every artwork sold and every order placed. Turn your creativity into a steady income.
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Work with Resellers
Read moreSell our products under your own brand. No stock, no warehouse, no risk. Join our reseller programme and earn on every order.
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Work with Suppliers
Read moreWe are always looking for new and exciting products. If you have something that suits our brand, fill in our supplier form and we will get back to you shortly.