FAQ-Returns & Exchanges

Q1 What is your return policy?

A1 We offer a 15-day return policy for most items, but please note that customized items are not eligible for return

Q2 How do I initiate a return?

A2 To initiate a return for non-customized items, please contact our customer support team for return instructions.

Q3 What items cannot be returned?

A3 Customized items, clearance products, and certain personalized gifts cannot be returned. Please check product descriptions for specifics.

Q4 How long does it take to process a return?

A4 Returns for eligible items are processed within 2-3 business days after we receive the item.

Q5 Will I receive a full refund?

A5 Refunds will include the purchase price of the returned item. Shipping costs are non-refundable unless the return is due to our error.

Q6 Can I exchange a customized item?

A6 Unfortunately, customized items cannot be exchanged. Please double-check your customization details before placing an order.

Q7 Do I need to pay for return shipping?

A7 Yes, return shipping costs are the responsibility of the customer for non-customized items.

Q8 What if I receive a damaged or incorrect item?

A8 If you receive a damaged or incorrect item, contact our customer support within 14 days for a replacement or a full refund.

Q9 Can I return items purchased on sale?

A9 Yes, items purchased on sale can be returned if they are not customized and meet our return criteria.

Q10 How will my refund be processed?

A10 Refunds will be issued to the original payment method used at the time of purchase. Please allow a few business days for processing.

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