FAQ-Ordering
Collapsible content
Q1 How do I place an order?
A1 To place an order, browse our products, select your desired items, customize them if applicable, and add them to your cart. Once you’re ready, proceed to checkout.
Q2 Do I need an account to place an order?
A2 No, you can place an order as a guest. However, creating an account allows you to track your orders and save your information for future purchases.
Q3 Can I modify my order after it's been placed?
A3 If you need to modify your order, please contact us as soon as possible. We can accommodate changes if the order hasn’t been processed yet.
Q4 What payment methods do you accept?
A4 We accept various payment methods, including PayPal, Visa, MasterCard, American Express, and Shopify Pay.
Q5 How will I know if my order was successfully placed?
A5 After placing your order, you will receive a confirmation email with your order details. If you don’t receive it, please check your spam folder or contact us.
Q6 Can I cancel my order?
A6 If you wish to cancel your order, please contact us immediately. We can cancel it if it hasn't been processed yet.
Q7 How can I track my order?
A7 Once your order has shipped, you will receive a tracking number via email to monitor its delivery status.
Q8 What should I do if I receive a wrong item?
A8 If you receive an incorrect item, please contact our customer support team within 14 days for assistance with a replacement.
Q9 Are there any restrictions on ordering customized items?
Yes, please ensure that all customization details are correct before submitting your order, as customized items cannot be returned or exchanged.
Q10 What if I have trouble placing my order online?
A10 If you encounter any issues while ordering, please contact our customer support team for assistance.