Frequently Asked Questions
From personal photos to AI art styles, watercolour effects, and custom illustrations — discover how we turn your image into a one-of-a-kind masterpiece printed on natural stone.
About Our Designs
What types of designs can I print on my rock slate?
Almost anything you can imagine! Here are the design styles we currently offer:
- 🖼️ Single photo portrait — classic, clean, and timeless
- 🗂️ Photo collage — multiple photos combined into one layout
- 🎞️ Film album style — your photos styled like a vintage film strip
- 📅 Photo calendar — your photo combined with a full 2027 calendar
- 🎨 Watercolour effect — your photo transformed into a painted artwork
- ✏️ Pencil sketch style — converted into a beautiful hand-drawn look
- 🤖 AI Cartoonize — your photo turned into a fun cartoon character
- 🟦 3D Pixel Art — bold, colourful pixelated art style
- 🦸 Hero Portrait — your loved one as a superhero
- 🌀 Colouring Mandala — pre-printed mandala outline for you to colour
- 🕐 Slate Clock — your design combined with a real clock mechanism
- 🎫 Boarding Pass — travel memory styled as a boarding pass keepsake
What photo file formats do you accept?
We accept the following file formats for upload:
- ✅ JPG / JPEG — most common, ideal for photos
- ✅ PNG — great for images with transparent backgrounds
- ✅ PDF — preferred for print-ready professional artwork
- ✅ TIFF — high resolution professional format
- ✅ AI / EPS — for vector-based professional design files
For best print results, please upload the highest resolution file you have available. Minimum recommended: 150 DPI. Ideal: 300 DPI or above at print size.
What photo quality do I need for a sharp print?
Photo quality directly affects your final print result. Here is what we recommend:
- ✅ File size: 1MB minimum — 3MB or above is ideal
- ✅ Resolution: 300 DPI at print size
- ✅ Lighting: Well-lit, clear subject
- ✅ Focus: Sharp and in focus — not blurry
- ✅ Composition: Subject fills most of the frame
- ❌ Avoid: Screenshots from social media — low resolution
- ❌ Avoid: Heavily filtered or over-edited images
- ❌ Avoid: Very dark or heavily backlit photos
Not sure about your photo? Upload it — our team reviews every image before printing and will contact you if quality adjustments are needed.
Can you transform my photo into a special art style?
Yes! This is one of our most popular services. We offer a range of AI-powered and hand-crafted art style transformations including:
- 🎨 Watercolour painting — soft, dreamy painted effect
- ✏️ Pencil sketch — elegant hand-drawn pencil style
- 🤖 AI Cartoonize — fun animated cartoon character
- 🟦 3D Pixel Art — bold retro pixel game style
- 🌈 Pop Art / Mosaic — vibrant colourful pop art effect
- 🦸 Hero Portrait — your person as a comic book hero
Simply select your preferred art style on the product page or contact us before ordering to discuss a custom transformation.
Can I submit my own professionally designed artwork file?
Absolutely. We welcome print-ready artwork files from:
- 🎨 Graphic designers and illustrators
- 🏢 Businesses and corporate clients
- 🖼️ Artists submitting original artwork
Please submit your file in the following format for best results:
- 📄 Format: PDF, AI, EPS, or high-resolution PNG
- 🖨️ Resolution: 300 DPI at print size
- 📐 Bleed: 3mm bleed on all sides for edge-to-edge designs
- 🎨 Colour mode: CMYK preferred for accurate colour reproduction
Our prepress team will review your file before printing begins.
Can you enhance or edit my photo before printing?
Yes! We offer the following photo enhancement services:
Included free of charge:
- ✅ Brightness and contrast adjustment
- ✅ Basic colour correction
- ✅ Crop and composition adjustment
- ✅ Image sharpening
Available for a small additional fee:
- 🖼️ Background removal or replacement
- 👤 Skin retouching and blemish removal
- 🗑️ Object or person removal
- 🎨 Full art style transformation
- ✍️ Adding text, names, or dates
Contact us before placing your order to discuss your enhancement needs and confirm any additional fees.
Can I see a preview of my design before it is printed?
Yes — always. We never print without your approval:
- 🖥️ Automatic mockup — generated instantly when you upload your photo at checkout
- 📧 Design proof by email — sent for complex or custom designs before production
- ✅ Approval required — for custom designs, we wait for your confirmation before starting
If you are not happy with the preview, contact us and we will adjust it until it is right. Your satisfaction comes before the print.
Will the colours on the slate look exactly like my screen?
Not exactly — and this is completely normal and expected. Colours on natural rock slate will appear slightly different from your screen because:
- 🪨 The natural dark tone of the slate affects colour perception
- 💡 Screen brightness and calibration varies between devices
- ⚡ UV ink curing on stone creates a slightly deeper, richer result
Colours tend to be deeper, richer, and more muted on slate compared to a bright digital screen. This is actually part of what gives slate prints their unique, premium character. Our team colour-optimises every image specifically for slate printing before production begins.
Can I add text, names, dates, or quotes to my design?
Yes! Personalised text is one of the most popular additions to our slate prints. You can add:
- 👤 Names — individual or family names
- 📅 Dates — birthdays, anniversaries, wedding dates
- 💬 Quotes — favourite quotes or personal messages
- 📍 Locations — place names or coordinates
- 🏷️ Titles — "Our Family", "In Loving Memory", "Est. 2024"
Simply include your text request in the order notes at checkout or contact us before ordering with your exact wording. Our design team will incorporate it into your layout.
Are my uploaded photos and artwork files kept private?
Absolutely. Your privacy is important to us:
- 🔒 All uploaded files are stored on our encrypted secure server
- ⏱️ Files are retained for 30 days after your order is completed — in case corrections or reorders are needed
- 🗑️ After 30 days, all files are permanently deleted from our system
- 🚫 We never share, sell, or publish your personal images without your explicit written consent
- 👁️ Files are only accessed by our production team for printing purposes
Your memories are yours alone. We treat every photo with the same care and respect we would want for our own.
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Promotion & Discounts
Read moreSave more with our new member discount, seasonal sales, and Mini-Game Challenge. Discover all the ways to get the best deal on your personalised order.
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Ordering
Read moreEverything you need to know about placing your order — from uploading your photo to checkout. Simple, fast, and personalised just for you.
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Products information
Read moreLearn everything about our Rock Slate Photo, Slate Clock, and Colouring Mandala Kit — materials, sizes, durability, and what makes each piece truly special.
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Our designs
Read moreFrom personal photos to AI art styles, watercolour effects, and custom illustrations — discover how we turn your image into a one-of-a-kind masterpiece printed on natural stone.
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Production & Processing
Read moreEvery piece is handcrafted in our Hong Kong studio in just 2 business days. Learn how your order goes from photo upload to a finished, quality-checked slate ready to ship.
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Delivery & Shipping
Read moreWe produce your order in just 2 business days and ship worldwide from Hong Kong. USA 11–13 days · Europe 10–12 days · Asia 8–11 days. Fast, fully tracked, door to door services.
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Shipping Surcharge Update
Read moreOil prices are rising. We are absorbing half the cost ourselves. A temporary surcharge applies to orders under USD 40. Here is exactly what you need to know.
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Billing & Payment
Read moreWe accept all major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay. Fast, secure, and protected. Find answers to all your payment questions here.
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Returns & Exchanges
Read moreAll products are custom Print-on-Demand However, damaged or defective items are fully covered. Your satisfaction is our priority.
Let's Work Together
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Work with designers
Read moreLove creating? Join our design team and earn commission on every artwork sold and every order placed. Turn your creativity into a steady income.
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Work with Resellers
Read moreSell our products under your own brand. No stock, no warehouse, no risk. Join our reseller programme and earn on every order.
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Work with Suppliers
Read moreWe are always looking for new and exciting products. If you have something that suits our brand, fill in our supplier form and we will get back to you shortly.