Due to ongoing instability in the Middle East, global oil prices have risen sharply — directly increasing international air freight costs worldwide. This surcharge is a temporary measure to help us continue delivering your orders reliably without compromising on quality or speed. We want to be fully transparent about why this change has been made.

The surcharge is +15% of your original express shipping cost, which works out to approximately:

• 📦 +USD 3.00 to USD 4.50 on average per order
• The exact amount depends on your delivery destination and order weight
• The surcharge is calculated and displayed clearly at checkout before you confirm payment

No. The surcharge only applies to orders under USD 40:

Order ValueSurcharge
📦Under USD 40+15% on express shipping cost
✅USD 40 or aboveNo change — rates remain the same

If your order is USD 40 or above, your shipping cost is completely unaffected.

No — and we want to be honest about this. The actual cost increase we are absorbing is significantly higher than 15%. We are only passing on15% to youwhile absorbing an additional15% ourselves. We are doing everything we can to protect our customers from the full impact of rising freight costs.

Smaller orders have proportionally higher shipping-to-product ratios, which makes the freight cost increase more significant for those orders. For orders of USD 40 and above, we are able to continue absorbing the full increase ourselves. This is our way of protecting customers who place larger orders while being transparent with those placing smaller ones.

This is atemporary measure only.We are monitoring global oil prices and freight costs daily. The moment costs return to normal levels, we will remove the surcharge immediately —within 48 hoursof the decrease being confirmed. You will not need to do anything — the surcharge will simply disappear from checkout automatically.

We promise full transparency. When freight costs decrease and we remove the surcharge, we will announce it immediately across:

• 📧 Email newsletter — subscribe to stay updated
• 📱 Social media — Facebook, Instagram, TikTok
• 🌐 Website announcement bar — visible on every page

We will not quietly keep the surcharge after costs drop. Our promise: removed within 48 hours.

Yes! If your order total reaches USD 40 or above, the surcharge does not apply. You may want to consider:

• Adding an additional product to your order
• Choosing a larger size
• Ordering for a friend or family member at the same time

This is a genuine saving opportunity — and you get more keepsakes to enjoy or gift.

Q9. Is this surcharge common across the industry right now?

Yes. Rising oil prices and air freight surcharges are being applied across the global logistics and e-commerce industry. Many businesses are passing on the full increase — or more. We have chosen to absorb half the increase ourselves and be fully transparent about the portion we cannot cover. We believe honesty is always the right approach.

No. If your order was placed before the surcharge was introduced, your original shipping rate applies in full. The surcharge only applies to new orders placed after the announcement date. If you have any concerns about your existing order, please contact us via Live Chat, WhatsApp, or email and our team will clarify immediately.