Frequently Asked Questions
We are always looking for new and exciting products. If you have something that suits our brand, fill in our supplier form and we will get back to you shortly.
About Work with Suppliers
What kind of suppliers are you looking for?
We are actively seeking suppliers who can bring something fresh, unique, and high-quality to our product range. We are particularly interested in:
- ๐ชจย Natural material productsย โ stone, slate, wood, ceramic, or other natural surfaces suitable for UV printing
- ๐จ๏ธย Printing consumablesย โ UV inks, coating materials, and printing media
- ๐ฆย Packaging solutionsย โ eco-friendly boxes, protective foam, gift packaging
- ๐จย Art and craft suppliesย โ acrylic paints, brushes, creative kits
- ๐ย Clock mechanismsย โ precision quartz movements for slate clock products
- ๐ผ๏ธย Display accessoriesย โ easel stands, wall mounting hardware, hanging fixtures
- ๐ฟย Eco-friendly materialsย โ sustainable alternatives for any of the above
- ๐ย New and innovative productsย โ anything you believe suits our brand and customer base
If your product does not fit neatly into any of the above categories but you believe it is a great fit for FSE โ we still want to hear from you.
What information should I include in my supplier enquiry?
To help us review your submission efficiently, please include the following in your initial contact:
About your business:
- ๐ข Company name and year established
- ๐ Country and city of operation
- ๐ค Contact person name and title
- ๐ง Email address and WhatsApp number
About your product:
- ๐ฆ Product name and category
- ๐ผ๏ธ Product photos or catalogue
- ๐ Available sizes and specifications
- ๐ฐ Indicative pricing and MOQ
- ๐ฟ Materials and manufacturing process
- ๐ Any certifications โ quality, safety, eco
Why it suits FSE:
- ๐ก Brief explanation of why you believe your product fits our brand and customer base
The more detail you provide upfront, the faster we can give you a meaningful response.
How do I submit my supplier enquiry?
ubmitting your enquiry is simple:
Option 1 โ Google Formย (Recommended)
๐ย [Fill in Our Supplier Enquiry Form โ]ย (link to Google Form)
Quick, structured, and ensures we receive all the information we need.
Option 2 โ Email
๐งย Email usย at dontang.hk@gmail.com
Subject line:ย "Supplier Enquiry โ [Your Company Name] โ [Product Name]"
Option 3 โ WhatsApp
๐ฌย WhatsApp usย at +852 6906 3960
Send a brief introduction and we will guide you through the process
We review all supplier enquiries and respond withinย 3โ5 business days.
What happens after I submit my enquiry
Here is exactly what happens after you submit:
- ๐ฅย Receivedย โ your enquiry is logged and assigned to our sourcing team
- ๐ย Initial reviewย โ we review your product, company history, and fit with our brand
- ๐งย Response within 3โ5 business daysย โ we will contact you with our initial feedback
- ๐ย Discovery callย โ if there is a good fit, we schedule a call to discuss in detail
- ๐งชย Sample requestย โ we may request product samples for quality evaluation
- ๐ย Terms discussionย โ pricing, MOQ, lead times, and supply terms negotiated
- ๐คย Partnership agreementย โ formal supplier agreement signed
- ๐ย First order placedย โ we begin with a trial order to test the full supply chain
We aim to be transparent and respectful of your time at every stage of the process.
Do you work with international suppliers or Hong Kong only?
We welcome supplier enquiries fromย anywhere in the world.ย We currently work with suppliers across:
- ๐ญ๐ฐย Hong Kongย โ our home base and primary sourcing location
- ๐จ๐ณย Mainland Chinaย โ manufacturing and materials
- ๐ย Asia Pacificย โ regional suppliers with fast shipping to HK
- ๐ย Europeย โ specialist materials and premium products
- ๐ย Americasย โ innovative products and unique materials
Key considerations for international suppliers:
- โ๏ธ Shipping cost and lead time to Hong Kong
- ๐ Import documentation and customs requirements
- ๐ฑ Currency and payment terms
- ๐ Minimum order flexibility for trial orders
Distance is not a barrier โ quality and fit are what matter most.
What are your payment terms for new suppliers?
Payment terms are discussed and agreed individually during the negotiation process. General guidelines for new supplier partnerships:
Order TypeTypical Payment TermsOrder TypeTypical Payment Terms๐งช Trial / sample orders100% upfront payment๐ฆ First production order50% deposit, 50% before dispatch๐ Established relationshipNegotiable โ 30-day payment terms possible๐ณ Payment methodsBank transfer, PayPal, or agreed method
We always aim for fair, mutually beneficial payment terms. As trust builds over time, we are open to discussing more favourable arrangements.
Do you sign exclusivity agreements with suppliers?
This depends on the product and mutual agreement:
- ๐คย Standard suppliersย โ non-exclusive, no restrictions on selling to others
- ๐ย Exclusive partnershipsย โ available for unique, innovative products where exclusivity benefits both parties
- ๐ All exclusivity terms are clearly defined in ourย Supplier Partnership Agreement
- โฑ๏ธ Exclusivity periods are typically agreed forย 12 monthsย with renewal options
- ๐ฐ Exclusivity arrangements may come withย volume commitmentsย from our side
If you have a truly unique product and are interested in an exclusive arrangement, please mention this in your initial enquiry.
We have a new innovative product โ how do we know if it is right for FSE?
Ask yourself these questions before submitting:
โ Good fit โ likely yes:
- Can your product be personalised or customised?
- Is it a natural, premium, or tactile material?
- Does it have gift or keepsake potential?
- Could a photo or design be applied to it?
- Would it appeal to our customer base โ gift buyers, families, couples, pet owners?
- Has your business been operating for 10 years or more?
โ Likely not a fit:
- Is it a mass-produced commodity product with no personalisation potential?
- Is it a consumable or disposable item?
- Does it require very high MOQ with no flexibility?
- Has your business been operating for fewer than 10 years?
Still not sure?
Just contact us โ we will give you an honest, straightforward answer withinย 3โ5 business days.ย We never leave supplier enquiries unanswered.
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Promotion & Discounts
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Ordering
Read moreEverything you need to know about placing your order โ from uploading your photo to checkout. Simple, fast, and personalised just for you.
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Products information
Read moreLearn everything about our Rock Slate Photo, Slate Clock, and Colouring Mandala Kit โ materials, sizes, durability, and what makes each piece truly special.
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Our designs
Read moreFrom personal photos to AI art styles, watercolour effects, and custom illustrations โ discover how we turn your image into a one-of-a-kind masterpiece printed on natural stone.
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Production & Processing
Read moreEvery piece is handcrafted in our Hong Kong studio in just 2 business days. Learn how your order goes from photo upload to a finished, quality-checked slate ready to ship.
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Delivery & Shipping
Read moreWe produce your order in just 2 business days and ship worldwide from Hong Kong. USA 11โ13 days ยท Europe 10โ12 days ยท Asia 8โ11 days. Fast, fully tracked, door to door services.
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Shipping Surcharge Update
Read moreOil prices are rising. We are absorbing half the cost ourselves. A temporary surcharge applies to orders under USD 40. Here is exactly what you need to know.
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Billing & Payment
Read moreWe accept all major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay. Fast, secure, and protected. Find answers to all your payment questions here.
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Returns & Exchanges
Read moreAll products are custom Print-on-Demand However, damaged or defective items are fully covered. Your satisfaction is our priority.
Let's Work Together
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Work with designers
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Work with Resellers
Read moreSell our products under your own brand. No stock, no warehouse, no risk. Join our reseller programme and earn on every order.
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Work with Suppliers
Read moreWe are always looking for new and exciting products. If you have something that suits our brand, fill in our supplier form and we will get back to you shortly.