About Work with Suppliers

What kind of suppliers are you looking for?

We are actively seeking suppliers who can bring something fresh, unique, and high-quality to our product range. We are particularly interested in:

  • 🪨 Natural material products — stone, slate, wood, ceramic, or other natural surfaces suitable for UV printing
  • 🖨️ Printing consumables — UV inks, coating materials, and printing media
  • 📦 Packaging solutions — eco-friendly boxes, protective foam, gift packaging
  • 🎨 Art and craft supplies — acrylic paints, brushes, creative kits
  • 🕐 Clock mechanisms — precision quartz movements for slate clock products
  • 🖼️ Display accessories — easel stands, wall mounting hardware, hanging fixtures
  • 🌿 Eco-friendly materials — sustainable alternatives for any of the above
  • 🆕 New and innovative products — anything you believe suits our brand and customer base

If your product does not fit neatly into any of the above categories but you believe it is a great fit for FSE — we still want to hear from you.

What information should I include in my supplier enquiry?

To help us review your submission efficiently, please include the following in your initial contact:

About your business:

  • 🏢 Company name and year established
  • 🌍 Country and city of operation
  • 👤 Contact person name and title
  • 📧 Email address and WhatsApp number

About your product:

  • 📦 Product name and category
  • 🖼️ Product photos or catalogue
  • 📐 Available sizes and specifications
  • 💰 Indicative pricing and MOQ
  • 🌿 Materials and manufacturing process
  • 📋 Any certifications — quality, safety, eco

Why it suits FSE:

  • 💡 Brief explanation of why you believe your product fits our brand and customer base

The more detail you provide upfront, the faster we can give you a meaningful response.

How do I submit my supplier enquiry?

ubmitting your enquiry is simple:

Option 1 — Google Form (Recommended)

📋 [Fill in Our Supplier Enquiry Form →] (link to Google Form)
Quick, structured, and ensures we receive all the information we need.

Option 2 — Email

📧 Email us at dontang.hk@gmail.com
Subject line: "Supplier Enquiry — [Your Company Name] — [Product Name]"

Option 3 — WhatsApp

💬 WhatsApp us at +852 6906 3960
Send a brief introduction and we will guide you through the process

We review all supplier enquiries and respond within 3–5 business days.

What happens after I submit my enquiry

Here is exactly what happens after you submit:

  1. 📥 Received — your enquiry is logged and assigned to our sourcing team
  2. 🔍 Initial review — we review your product, company history, and fit with our brand
  3. 📧 Response within 3–5 business days — we will contact you with our initial feedback
  4. 📞 Discovery call — if there is a good fit, we schedule a call to discuss in detail
  5. 🧪 Sample request — we may request product samples for quality evaluation
  6. 📋 Terms discussion — pricing, MOQ, lead times, and supply terms negotiated
  7. 🤝 Partnership agreement — formal supplier agreement signed
  8. 🚀 First order placed — we begin with a trial order to test the full supply chain

We aim to be transparent and respectful of your time at every stage of the process.

Do you work with international suppliers or Hong Kong only?

We welcome supplier enquiries from anywhere in the world. We currently work with suppliers across:

  • 🇭🇰 Hong Kong — our home base and primary sourcing location
  • 🇨🇳 Mainland China — manufacturing and materials
  • 🌏 Asia Pacific — regional suppliers with fast shipping to HK
  • 🌍 Europe — specialist materials and premium products
  • 🌎 Americas — innovative products and unique materials

Key considerations for international suppliers:

  • ✈️ Shipping cost and lead time to Hong Kong
  • 📋 Import documentation and customs requirements
  • 💱 Currency and payment terms
  • 🔄 Minimum order flexibility for trial orders

Distance is not a barrier — quality and fit are what matter most.

What are your payment terms for new suppliers?

Payment terms are discussed and agreed individually during the negotiation process. General guidelines for new supplier partnerships:

Order TypeTypical Payment TermsOrder TypeTypical Payment Terms🧪 Trial / sample orders100% upfront payment📦 First production order50% deposit, 50% before dispatch🔄 Established relationshipNegotiable — 30-day payment terms possible💳 Payment methodsBank transfer, PayPal, or agreed method

We always aim for fair, mutually beneficial payment terms. As trust builds over time, we are open to discussing more favourable arrangements.

Do you sign exclusivity agreements with suppliers?

This depends on the product and mutual agreement:

  • 🤝 Standard suppliers — non-exclusive, no restrictions on selling to others
  • 🔒 Exclusive partnerships — available for unique, innovative products where exclusivity benefits both parties
  • 📋 All exclusivity terms are clearly defined in our Supplier Partnership Agreement
  • ⏱️ Exclusivity periods are typically agreed for 12 months with renewal options
  • 💰 Exclusivity arrangements may come with volume commitments from our side

If you have a truly unique product and are interested in an exclusive arrangement, please mention this in your initial enquiry.

We have a new innovative product — how do we know if it is right for FSE?

Ask yourself these questions before submitting:

✅ Good fit — likely yes:

  • Can your product be personalised or customised?
  • Is it a natural, premium, or tactile material?
  • Does it have gift or keepsake potential?
  • Could a photo or design be applied to it?
  • Would it appeal to our customer base — gift buyers, families, couples, pet owners?
  • Has your business been operating for 10 years or more?

❌ Likely not a fit:

  • Is it a mass-produced commodity product with no personalisation potential?
  • Is it a consumable or disposable item?
  • Does it require very high MOQ with no flexibility?
  • Has your business been operating for fewer than 10 years?

Still not sure?
Just contact us — we will give you an honest, straightforward answer within 3–5 business days. We never leave supplier enquiries unanswered.

  • Promotion & Discounts

    Save more with our new member discount, seasonal sales, and Mini-Game Challenge. Discover all the ways to get the best deal on your personalised order.

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  • Ordering

    Everything you need to know about placing your order — from uploading your photo to checkout. Simple, fast, and personalised just for you.

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  • Products information

    Learn everything about our Rock Slate Photo, Slate Clock, and Colouring Mandala Kit — materials, sizes, durability, and what makes each piece truly special.

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  • Our designs

    From personal photos to AI art styles, watercolour effects, and custom illustrations — discover how we turn your image into a one-of-a-kind masterpiece printed on natural stone.

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  • Production & Processing

    Every piece is handcrafted in our Hong Kong studio in just 2 business days. Learn how your order goes from photo upload to a finished, quality-checked slate ready to ship.

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  • Delivery & Shipping

    We produce your order in just 2 business days and ship worldwide from Hong Kong. USA 11–13 days · Europe 10–12 days · Asia 8–11 days. Fast, fully tracked, door to door services.

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  • Shipping Surcharge Update

    Oil prices are rising. We are absorbing half the cost ourselves. A temporary surcharge applies to orders under USD 40. Here is exactly what you need to know.

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  • Billing & Payment

    We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay. Fast, secure, and protected. Find answers to all your payment questions here.

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  • Returns & Exchanges

    All products are custom Print-on-Demand However, damaged or defective items are fully covered. Your satisfaction is our priority.

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  • Work with designers

    Love creating? Join our design team and earn commission on every artwork sold and every order placed. Turn your creativity into a steady income.

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  • Work with Resellers

    Sell our products under your own brand. No stock, no warehouse, no risk. Join our reseller programme and earn on every order.

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  • Work with Suppliers

    We are always looking for new and exciting products. If you have something that suits our brand, fill in our supplier form and we will get back to you shortly.

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